Below FAQ are some common concerns of our clients before purchasing. If you have other questions, please just send it to support@citimodern.com.
Our customer support is available Monday to Friday: 8am-8:30pm.We'll make sure to get back to you within 12 hours.
What is your refund/return policy?
We offer 14 days free returns. For more information visit our policy page.
How long it takes for delivery?
For orders comprising multiple items with varying delivery estimates, customers have the option at checkout to select consolidated delivery once all items are available, or to receive items individually as they become ready. Our in-stock merchandise generally arrives within 3-7 days for the majority of metropolitan regions. However, please note that certain destinations may experience extended delivery periods. We are pleased to offer complimentary in-room delivery service in most areas. To ascertain the availability of shipping methods and any associated details, kindly refer to the shipping information provided on the checkout page.
Can I track my in-home delivery order?
Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows.
Our customer support is available Monday to Friday: 8am-8:30pm.We'll make sure to get back to you within 12 hours.
